Official Community

Frequently Asked Mark Questions 7

• Can I meet Mark?
• Is Mark coming to my town?
• Can I send Mark a gift or letter in the mail?
• I have written a song for Mark. How do I send it to him?
• Can Mark play my private function?

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Fair Admission - Frequently Asked Questions 18

• What is MarkKnopfler.com Fair Admission?
• Is there a cost to use the service?
• How long is the pre-registration window?
• What happens if I am sent a pre-loaded shopping basket email but do not complete checkout before the end of pre-registration?
• I’ve created an account, signed in but can’t make any selections. Help!

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Site Questions 3

• Why is JavaScript required for this site?
• How do I get technical support for the site?
• Where should I send my feedback or comments about the site?

General MarkKnopfler.com Store Questions 7

• Do I need a MarkKnopfler.com membership to use the Store?
• How do I know that ordering through MarkKnopfler.com is safe?
• How accurate are the product descriptions on MarkKnopfler.com?
• How do I know if an item is available?
• Why do I see different prices for an item in the Store?

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Questions About Placing Your Order 11

• What browser does the MarkKnopfler.com Store work best in?
• Can I use the MarkKnopfler.com Store on my mobile device?
• What payment methods can I use to order from the MarkKnopfler.com Store?
• What currencies can I shop in at the MarkKnopfler.com Store?
• What countries does the MarkKnopfler.com Store/Shop ship to?

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Questions About Our Ticket Sales 20

• How do I buy tickets from MarkKnopfler.com? Do I need an account or password?
• What is the benefit of creating a MarkKnopfler.com Account?
• Do you offer accessible seating?
• I see the tickets I want but there is no button allowing me to add them to my cart. Why?
• Can I select my seats?

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Troubleshooting 3

• Is it possible to make changes to my order after I’ve placed it?
• Why do I see multiple charges on my credit card?
• I didn’t receive my order. What happened to it?

Returns Policy 1

• What is the MarkKnopfler.com returns policy?

Questions About Our Digital Downloads 11

• What is a digital download?
• Will my digital download work in iTunes and/or on my iPod?
• What and how many devices can I use my digital download on?
• What is the difference between the downloadable formats? What is FLAC?
• I downloaded my file but now can’t find it on my computer. What should I do?

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