A shipment may have been returned to us as undelivered due to:
Incorrect Address
If the address that is provided during the order process is incorrect or
outdated, the shipment is typically returned to us by the carrier or
unintended recipient. If the package is returned to us we will contact
you to refund the amount of the product excluding the shipping charges
or reship your order.
Failed Delivery Attempt
Most carriers make up to three attempts to deliver a package. If the
driver feels it is unsafe to leave a package they will take it to a
local post office or carrier’s outlet for pickup and leave a delivery
notice. You must act upon this notice before the package is declared
undeliverable (timeframe varies from carrier to carrier and is outlined
on the delivery notice).
Refusal by Recipient
If a recipient is not expecting a shipment, they may refuse the package
if they believe it was sent to them in error. In the event that you are
sending a package to a recipient other than yourself, let the recipient
know that a shipment is due.
When we receive a returned package that is marked as undeliverable, we issue a full refund (excluding the shipping charges). We are unable to reship orders that are returned to us as undeliverable. If you would like to purchase items that were undeliverable, you will need to place a new order.
If you suspect that your order cannot be delivered as addressed and you have not received confirmation of its return or refund after four (4) weeks from the estimated delivery date, please contact us using one of the methods outlined in the Contact Us section.