Official Community

FAQ 8

• Can I meet Carlos Santana?
• Is Carlos Santana coming to my town?
• Can I mail something to Carlos Santana?
• I have written a song for Carlos Santana, how do I send it to him?
• Can I send Carlos Santana a gift or letter in the mail?

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General Santana Fan Club Store Questions 6

• Do I need an Santana Fan Club membership account to order items through the Store?
• How do I know that ordering through the Santana Fan Club is safe?
• How accurate are the product descriptions in the Santana Fan Club store?
• Why do I see different prices for an item in the Store?
• How do I know if an item is available?

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Membership 7

• What is the difference between a Supernatural subscription and a Membership?
• Why should I sign up for a Santana Fan Club membership?
• How much is a membership?
• How long does my Santana Fan Club membership last?
• How can I change the email address in my account?

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Subscription Help 4

• I am having trouble accessing the subscriber area. What do I do?
• How long does my Supernatural subscription last?
• How do I renew my subscription?
• Can I get a refund on my subscription?

Placing Your Order 9

• What payment methods can I use to order from the SantanaFanClub.com Store?
• What currencies can I shop in at the SantanaFanClub.com Store?
• How much will it cost to ship my order?
• Are there any taxes applied to my order?
• Will customs charges be applied to my order?

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Troubleshooting 3

• I have already placed my order, but I want to make changes. Is that possible?
• Why do I see multiple charges on my credit card?
• I didn’t receive my order. What happened to it?

Returns Policy 1

• What is the Santana Fan Club store's returns policy?

Ticket Purchasing Help 15

• How do I buy tickets?
• I ordered tickets from the Santana Fan Club. How will I get my tickets?
• What is “Pick Up”?
• Will I receive instructions on how to pick up my tickets?
• When I purchased my tickets, the delivery method was listed as “Mail” but I’m now told that the tickets are only available for pick up at the venue. Why?

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Site Feedback and Comments 2

• How do I get technical support for the site?
• Where should I send my feedback or comments about the site?