When you make any purchase online, a pre-authorization check is done with your credit card company to ensure that your card is valid and has sufficient funds to complete the transaction. This pre-authorization puts a hold on the funds required for the order you are placing. Once SarahMcLachlan.com processes your order, your card is charged one time only.

If you experience difficulties ordering, and make several attempts to place your order, on occasion it is possible for a credit card company to pre-authorize your card multiple times, putting multiple holds on your card. These holds are temporary and should be released by your credit card company within two-three business days. If the hold has not been removed within 48-72 hours, please open a new support ticket and we will assist you as best we can to speed up the process with your credit card company.