Occasionally we may, at our own discretion, cancel an order. This cancellation may extend to orders placed from the same IP address, the same credit card and/or orders that use the same billing and/or shipping address. In the event we cancel an order, we will notify you by contacting the email and/or billing address provided in the order. Ticket service charges and transaction fees are non-refundable. Santana Fan Club reserves the right to prohibit sales to dealers.