Questions About Our Digital Downloads

What is a digital download?
A digital download is a music or video file that is sold over the internet and delivered directly to the customer’s computer. Depending on the product, Mark...
Thu, 19 Nov, 2015 at 2:00 PM
Will my digital download work in iTunes and/or on my iPod?
Yes, it will. MP3 files will work immediately, but FLAC files will need to be converted to work in iTunes.
Thu, 19 Nov, 2015 at 2:13 PM
What and how many devices can I use my digital download on? downloads are free of Digital Rights Management restrictions. Once downloaded, you may play it on as many devices as you have. You are also...
Thu, 19 Nov, 2015 at 2:14 PM
What is the difference between the downloadable formats? What is FLAC?
The primary differences are size, quality and ease-of-use. MP3s are the most standard form for audio files and the size of their files dictates the quality....
Mon, 11 Nov, 2019 at 1:59 PM
I downloaded my file but now can’t find it on my computer. What should I do?
Start by using your computer’s search function to search for “Mark Knopfler” and specify if you are looking for an audio or a video file. If necessary, narr...
Wed, 5 Sep, 2018 at 12:23 PM
I didn’t get the email with my digital download link. What do I do?
If you do not receive the email with your digital download link, please check your junk mail (spam) folder. NOTE that we are dealing with a backlog of shows...
Tue, 18 Jun, 2019 at 12:03 PM
I downloaded my purchase and it doesn’t work. What do I do?
If you have downloaded your file and it is not working or the quality of your file is not what you expected, please open a new support ticket for assistance...
Thu, 19 Nov, 2015 at 2:18 PM
How do I get my complimentary Down The Road Wherever Live Concert Digital Audio Download?
As a Down The Road Whereveralbum preorder/ticket presale customer you will be receiving a complimentary digital live recording from Mark'...
Wed, 5 Jun, 2019 at 10:45 AM
How do I add my download to my media player?
Have Windows Media Player 12? If you have the later version Windows Media Player 12, you can check out the tutorial on how to add and remove music from Win...
Mon, 11 Nov, 2019 at 2:55 PM
How to I Extract a .zip File?
Extracting Your .zip File: Windows 7: In Windows 7, navigate to the zipped (compressed) file you want to Unzip, and right-click it. On the menu that po...
Mon, 11 Nov, 2019 at 2:56 PM