Questions About Placing Your Order

What browser does the Store work best in?
We recommend that you use the latest version of Chrome, Firefox or Internet Explorer in order to make purchases through our Store.
Thu, 22 May, 2014 at 11:54 AM
Can I use the Store on my mobile device?
Because is not 100% mobile compatible, we recommend that you do NOT try to complete your purchase using a mobile phone devices.
Thu, 22 May, 2014 at 11:54 AM
What payment methods can I use to order from the Store? accepts Visa, MasterCard or American Express credit/debit cards.
Thu, 22 May, 2014 at 11:55 AM
What currencies can I shop in at the Store?
You may choose to browse all Store items in Canadian dollars (CAD), Euros (EUR), Pounds Sterling (GBP) or US dollars (USD). To select your desired curre...
Thu, 22 May, 2014 at 11:57 AM
What countries does the Store/Shop ship to?
United States, Canada, United Kingdom, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bosnia and Herzegovina...
Mon, 26 Jan, 2015 at 12:31 PM
Are there any taxes applied to my order?
The following taxes may apply to your order: For orders being shipped to the Canadian provinces of New Brunswick, Newfoundland and Labrador, Nova Scoti...
Thu, 22 May, 2014 at 11:58 AM
Will customs charges be applied to my order?
While does not charge any custom duties on international shipments, your order may be subject to import duties and taxes. These taxes a...
Thu, 22 May, 2014 at 11:59 AM
How do I know if my order has gone through?
After you have successfully submitted an order in the Store, you will end up on a confirmation page that contains an order number. You will...
Tue, 23 Sep, 2014 at 12:21 PM
Why is there a limit on certain items in my order?
Occasionally, may place limits on an order. These restrictions may extend to orders placed from the same credit card and/or orders that...
Thu, 22 May, 2014 at 12:00 PM
My order appears to have been cancelled. Why?
Occasionally, may, at our own discretion, cancel an order. This cancellation may extend to orders placed from the same credit card and/...
Wed, 2 Jul, 2014 at 11:29 AM