Having trouble with the Dire Straits Store? Then email us to open a new support ticket and let us know, in as much detail as possible, what you are experiencing. If you are getting a specific error message, please be sure to make note of it in your email or even better, include a screenshot of it. Please also let us know what browser and operating system you are using. The more detail you provide us, the quicker we'll be able to determine what is causing you trouble.


Prior to opening a new support ticket for assistance, please try the following:


  • Update your computer by downloading its latest operating system updates.

  • Update your browser to its most recent release. 

  • Clear your computer's cache/browsing history.

  • Reboot your computer.