If you do send a gift, letter, song or other item to Sarah McLachlan via the postal address associated with SarahMcLachlan.com we cannot guarantee that we’ll be able to acknowledge receipt of your item or correspondence. However, we try to acknowledge receipt of all electronic correspondence in a timely fashion. In some cases, due to the overwhelming volume of email that Sarah McLachlan receives, it can sometimes take longer than we’d like to respond to community members but we do our very best to get back to everyone, so please be patient.