Questions About Placing Your Order

What is the EltonJohn.com Shop return policy?
In order to keep our prices as low as possible, ALL SALES ARE FINAL! We are unable to exchange items or offer you a refund for any reason other than if the ...
Thu, 3 Apr, 2014 at 2:09 PM
What browser does the EltonJohn.com Shop work best in?
While the EltonJohn.com Shop is compatible with Safari and Google Chrome, we recommend that you use the latest version of Firefox or Internet Explorer in or...
Thu, 3 Apr, 2014 at 2:10 PM
Can I use the EltonJohn.com Shop on my mobile device?
Because EltonJohn.com is not 100% mobile compatible, we recommend that you do NOT try to complete your purchase using a mobile device.
Thu, 3 Apr, 2014 at 2:10 PM
What payment methods can I use to order from the EltonJohn.com Shop?
EltonJohn.com accepts Visa, MasterCard, American Express and Maestro credit/debit cards.
Fri, 17 Oct, 2014 at 2:35 PM
What currencies can I shop in at the EltonJohn.com Shop?
You may choose to browse all Shop items except tickets in Canadian dollars (CAD), Euros (EUR), Pounds Sterling (GBP) or US dollars (USD). To select your des...
Thu, 3 Apr, 2014 at 2:18 PM
What countries does the EltonJohn.com Shop ship to?
United States, Canada, United Kingdom, Anguilla, Antigua and Barbuda, Aruba, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bosnia and Herzegovina...
Mon, 26 Jan, 2015 at 12:30 PM
Are there any taxes applied to my order?
The following taxes may apply to your order: For orders being shipped to the Canadian provinces of British Columbia, New Brunswick, Newfoundland and ...
Mon, 22 Sep, 2014 at 1:01 AM
Will customs charges be applied to my order?
While EltonJohn.com does not charge any custom duties on international shipments, your order may be subject to import duties and taxes. These taxes are levi...
Thu, 3 Apr, 2014 at 2:21 PM
How do I know if my order has gone through?
After you have successfully submitted an order in the EltonJohn.com Shop, you will end up on a Confirmation page that contains an order number. You will als...
Wed, 24 Sep, 2014 at 3:58 PM
Why is there a limit on certain items in my order?
Occasionally, EltonJohn.com may place limits on an order. These restrictions may extend to orders placed from the same Shop account, the same credit card an...
Thu, 3 Apr, 2014 at 2:23 PM