We refer to your tickets being available for pick up at the venue as “Pick Up” in the SantanaFanClub.com Store. Tickets are to be picked up at the venue on THE DAY OF THE SHOW ONLY. Box office rules and hours may vary. You will receive an email containing pick-up instructions for your tickets within six-eight weeks of your purchase at the email account associated with your SantanaFanClub.com account. Please review the pick-up instructions email carefully.