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General Shop Questions
Do I need a Rocket Club membership to use the Store?
How do I know that ordering through EltonJohn.com is safe?
How accurate are the product descriptions on EltonJohn.com?
How do I know if an item is available?
Why do I see different prices for an item in the Shop?
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Questions About Placing Your Order
What is the EltonJohn.com Shop return policy?
What browser does the EltonJohn.com Shop work best in?
Can I use the EltonJohn.com Shop on my mobile device?
What payment methods can I use to order from the EltonJohn.com Shop?
What currencies can I shop in at the EltonJohn.com Shop?
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Is it possible to make changes to my order after I’ve placed it?
Why do I see multiple charges on my credit card?
I didn’t receive my order. What happened to it?
Returns, Exchanges & Transfers
What is the EltonJohn.com Shop return/refund policy?