Having trouble with the site? Please open a new support ticket for assistance, and let us know, in as much detail as possible, what you are experiencing. If you are getting a specific error message, please be sure to make note of it in your email or even better, include a screenshot of it. Please also let us know what browser and operating system you are using. (Not sure which ones you’re using? Then use this site to find out.) The more detail you provide us, the quicker we’ll be able to determine what is causing you trouble. Please try the following:

  • Update your computer by downloading its latest operating system updates;
  • Update your browser to its most recent release. For an optimal presale experience, BlueRodeo.com recommends using the following web browsers: Internet Explorer 9.0 and later, Firefox, Safari, or Chrome.
  • Clear your computer’s cache/browsing history;
  • Reboot your computer.